EasyJet flight cancellation refund.
EasyJet flight cancellation compensation. When are you legally entitled to get compensation or refund? In what situations are you entitled to receive both? How much can you claim?
It’s not unusual for flights to be delayed or cancelled. Flights get cancelled every day, and the reasons for flight cancellation are diverse. However, the important thing is to remember that whenever that happens due to the airline’s fault, you may be entitled both to a full refund from easyJet and flight cancellation compensation up to €600 per passenger. With easyJet it applies to most of its flights to and from the European Union, and the UK.
There are two ways you can claim flight cancellation compensation.
1. EasyJet Flight Cancellation Compensation: EU Regulations
What happens if your easyJet flight is cancelled?
Will you be provided with a new ticket free of charge? Can you get a full refund if the new flight doesn’t meet your needs? Are you entitled to flight cancellation compensation?
According to EU law, flight cancellation procedures are very specific.
If you are notified of the cancellation 7 – 14 days before the scheduled time of departure:
- You choose a new flight offered by your airline, which departs not more than 2 hours before the original departure time and you reach your destination less than 4 hours after the original arrival time. In this situation you are not entitled to compensation.
- In other situations you are entitled to compensation.
If you are notified of the cancellation less than 7 days before the scheduled time of departure:
- You choose a new flight offered by your airline, which departs not more than 1 hour before the original departure time and you reach your destination less than 2 hours after the original arrival time. In this situation you are not entitled to compensation.
- In other situations you are entitled to compensation.
Could you be entitled to easyJet flight cancellation compensation?
Yes, if the following conditions are met:
- Cancellation must be due to the fault of easyJet;
- It must be a last-minute flight cancellation (up to 14 days before departure);
- Flight must be to/from Europe or the UK.
EasyJet is a British low-cost airline. Even though easyJet is not considered an EU airline anymore, you still can get compensation if the disrupted flight is departing from the UK or other countries outside the EU. In that case, you are protected under the UK law. Overall, UK flight cancellation compensation rules are almost identical to what we have in the EU. That’s because very little was changed after Brexit when the UK government wrote Regulation 261 into UK law (Regulation UK261).
By Europe and EU here on this page we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
1.1 Extraordinary Circumstances
Sometimes flight cancellation reasons are out of the airline’s control.
Conditions like these are known as extraordinary circumstances, and you aren’t entitled to flight cancellation compensation no matter how last-minute is the cancellation.
If your flight is cancelled due to bad weather, national strike, terrorism threat or other security issues at the airport, you can’t get flight cancellation compensation. At the same time you should keep in mind that not all airport strikes are seen as equal. If you experience flight cancellation due to a strike, find out if it was planned or unplanned. If it was a planned strike, mostly you’ll not be getting compensation from easyJet. Because, as strange as it may sound, planned and announced strikes are considered extraordinary circumstances.
And, yes, make sure to double check what you’re told.
Because not always airlines are telling you the full truth.
To avoid paying compensation, airlines often refuse by saying that the flight was cancelled due to “extraordinary circumstances”. Even if the flight, in fact, was not cancelled due to extraordinary circumstances (e.g., technical problems are not extraordinary circumstances). You can either be prepared for that, and always ask for a solid proof, or hand over your case to a flight compensation company. Our partners offer such services.
Just fill in their claim form, and they will check it on your behalf. Link below.
1.2 Right to Care
Your easyJet flight is cancelled last-minute.
Now you have to wait at the airport for a new flight.
In this case you have a right to receive care from the airline.
Thanks to the EU Regulation (EC) No 261/2004 and the UK Regulation UK261, all passengers in the EU and the UK have a right to care. If you have a last-minute cancellation, and you have to wait at the airport for your new flight, you have a right to receive care from the airline. As long as the waiting time at the airport is at least 3 hours. What does it mean for you?
EasyJet must offer you free meals and drinks in a reasonable relation to the waiting time, two free phone calls, e-mails or faxes. If your new flight is leaving only on the next day, free hotel accommodation (including free transfer) must be offered.
It doesn’t affect your chances of getting compensation.
1.3 EasyJet Flight Cancellation Refund, EasyJet Refund Policy
And again, the rules are very specific.
Besides, they aren’t affected by easyJet’s internal policies (easyJet refund policy). According to the EU Regulation (EC) No 261/2004 and the Regulation UK261, if your flight is cancelled, easyJet should offer you either a new flight or a full refund. It applies to most easyJet flight cancellations.
According to these laws, the refund should be paid within 7 days to your bank account. In these situations it doesn’t even matter what is the reason for the cancellation.
You don’t have to agree to an easyJet voucher refund.
Here’s an excerpt from the Regulation (EC) No 261/2004:
Regulation (EC) No 261/2004, Article 5
Cancellation
In case of cancellation of a flight, the passengers concerned shall: (a) be offered assistance by the operating air carrier in accordance with Article 8.
Regulation (EC) No 261/2004, Article 8
Right to reimbursement or re-routing
Where reference is made to this Article, passengers shall be offered the choice between: (a) – reimbursement within seven days (b) re-routing, under comparable transport conditions, to their final destination at the earliest opportunity.
Regulation UK261 is very similar to the Regulation (EC) No 261/2004. Both regulations have been created to establish rules on compensation and assistance to passengers in the event of long delays, flight cancellations and denied boardings due to overbooking.
It doesn’t cover cases when you yourself cancel an easyJet flight.
2. How to Claim EasyJet Compensation?
There are two ways you can claim easyJet flight cancellation compensation.
One of them is more time consuming, the other – easier.
One of the options is to contact easyJet directly. Call or write an e-mail to easyJet customer support center and request compensation for cancellation. You can also contact them via their website or social media channels. If you are claiming compensation yourself, be prepared that it may take months, and several reminder emails, until you receive your money.
When submitting an easyJet flight compensation claim refer to either Regulation UK261 or Regulation (EC) No 261/2004. If your flight departed from the UK or it was within the UK, refer to the Regulation UK261. If your flight departed from the EU or was within the EU, refer to the Regulation (EC) No 261/2004.
You can also take the easiest path — legal representation.
In this case everything is handled by a flight compensation company. All that you have to do is to fill in a single form (EU flight cancellation compensation claim form). You only register your easyJet compensation claim once, and the rest is done by the legal office. Our partners offer such services.
When choosing this option, here is all you will have to do:
And that’s it — the rest is handled by professionals.
* Your boarding pass and passport or ID copy.
2.1 How Long Does It Take?
On average — 2 to 3 months.
2 to 3 months from the moment you file a compensation claim until your easyJet flight cancellation compensation is transferred in your bank account. Note that in some situations it might be necessary to take your case to a national enforcement body or even court. It may add at least a couple of months, sometimes even 6+ months to the whole process.
If you do it yourself and for the first time, it takes longer than that.
3. How Much Can You Claim?
The compensation amount in the EU/UK go up to €600 per person.
Here is how you can calculate your easyJet compensation:
When your destination is within the EU/UK:
€250
If the distance of your flight is
up to 1500 km
€400
If the distance of your flight is between 1500 – 3500 km
When your destination is outside the EU/UK:
€250
If the distance of your flight is
up to 1500 km
€400
If the distance of your flight is between 1500 – 3500 km
€600
If the distance of your flight is more than 3500 km
There’s one exception. When the flight distance is 3500+ kilometres and you reach your destination 3 to 4 hours later than planned, you are entitled only to 50% of the compensation amount (that means €300, not €600).
3.1 EasyJet Voucher Refund or Cash?
What if you are offered a voucher instead of compensation?
Many airlines were offering coupons and vouchers during the COVID crisis, and many do that regularly. You may have been offered one yourself at some point. However, the question is – do you have to accept a easyJet compensation voucher, or can you say no?
You can say no. You don’t have to accept it. Airline compensation and refunds have to be paid in cash or by bank transfer. It applies to both EU and UK flights.
4. What Happens If a Flight Is Cancelled?
What to do if your easyJet flight is cancelled?
First of all, wait for the email from easyJet.
If you are already at the airport, and it’s a last-minute cancellation, keep following your easyJet flight information and wait for the announcement from the airline. Do not proceed through airport security. Your flight is cancelled, and if you plan to take another flight (from what you are offered or by booking a new flight yourself), you will still have to check in for that flight. It’s the airline’s responsibility to handle the situation, no matter why the flight is cancelled.
In most cases, you’ll be given a choice between a new flight and full refund. You can also ask for a refund yourself, if you don’t want to fly anymore. If you choose a refund, take into account that you won’t receive it right away. Usually the refunds are made within 7 days.
Keep in mind that there are situations when easyJet is also obliged to pay compensation. In case of flight cancellation, compensation has to be paid when the flight is cancelled less than 2 weeks before departure date, and it is due to the airline’s fault.
Do you need to be on time for another flight? If your easyJet flight is cancelled, and you have another flight, it’s your responsibility. Even if it’s another easyJet booking. EasyJet doesn’t sell airline protected connecting flights. So, you will have to deal with the consequences yourself and book a new flight. A travel insurance that covers trip interruptions and changes may cover the costs.
EasyJet Flight Cancellation Refund & Compensation: FAQ
My flight was very cheap. Can I get compensation?
Yes. The price of your easyJet tickets doesn’t matter.
It also doesn’t affect the amount of the compensation you are entitled to. You may receive compensation of up to 600 euro even if your flight cost 5 euro. You are paid for the inconvenience you got to experience as a result of this particular easyJet flight disruption.
Do I need to have travel insurance for this?
No, you don’t need to have travel insurance.
According to Regulation EC 261/2004 (and Regulation UK261), every passenger whose flight has been heavily delayed can get compensation. As long as it’s a delay of at least 3 hours, and it’s due to the fault of the airline. You don’t need any insurance for that.
Can my child get compensation from easyJet?
Yes. In the EU, all travellers are protected under the law.
People of any age can get compensation if they are eligible for it. Even infants who have a special, infant ticket and don’t have a separate seat, are entitled to full EU flight delay compensation / flight cancellation compensation / denied boarding compensation of up to 600 euro for one flight. As of 2020 rules are the same also in the UK.
Can I claim compensation for another person?
Yes, you can. Even if you weren’t on that flight yourself.
You can file a compensation for your friend, family member or relative, as long as they provide you with a boarding pass and passport copy. They will also have to sign any documents easyJet may ask to sign. If you decide to work with a flight compensation company, in most cases there’s only one document to sign.
How far back can I claim flight compensation?
It varies from country to country.
But in most cases, you can claim compensation for flights that are up to 2-3 years old. And mostly it depends on the laws and regulation in the country your flight departed from. For the best result, the sooner you register your easyJet claims, the better.
Otherwise you may also completely forget about it.
What to do if easyJet is refusing my claim?
EasyJet is refusing to pay compensation even though you are clearly entitled to it. The easiest way to get easyJet flight delay compensation in a situation like this would be to work with a flight compensation company, to hand over your case and let professionals do the job.
Alternatively, you may contact the respective national enforcement body and ask them to help solve your case. There are national enforcement bodies in all the EU Member states. If your flight departed from a third country, contact the NEB of your destination country.
EasyJet Refund
If my flight is cancelled, do I get a refund?
Most likely yes.
If you are flying with easyJet, and it’s a flight from or to Europe / the UK, then yes. In this case you can choose to have a refund instead of a new flight.
EU – Non-EU Flights, Regulation UK261, Tourists
I’m flying to the EU from a country outside the EU. Can I get compensation?
If you’re flying with easyJet then yes, you can.
Even though easyJet is a British airline. When your easyJet flight is departing from a country outside the EU (including the UK), you are protected under the UK Regulation UK261. Otherwise, you are protected by the EU law (EU Flight Compensation Regulation 261/2004).
I’m flying from the EU to a country outside the EU. Can I get compensation?
Yes, with easyJet you can.
I am not a European. Can I apply for compensation?
Yes, you can.
Travellers of any nationality can claim easyJet flight delay compensation. In the EU, all passengers are protected under the law, tourists from overseas and Europeans alike. Since Brexit the rules are the same also with all UK flights – you are the same as protected as you were before by the EU.
Other Situations
EasyJet provided me with a free hotel room and took me to my destination. Can I still get compensated for the delay?
Yes, you still can receive flight compensation, if you are eligible for it.
In the EU, passengers have a right to receive care from the airline no matter the reason for delay. And if you’re eligible for compensation, it doesn’t affect your chances of receiving this compensation. It’s the airline’s responsibility to take care of its passengers.
EasyJet took me to my destination. Can I still get compensation?
If you arrived at least 3 hours later than planned, then, yes.
There are many situations when you are entitled to compensation. Depending on the distance of your flight, you may receive a compensation of up to €600 per passenger. Even if at the end you were successfully taken to your final destination.
Do you still have questions about easyJet compensation claim procedures and policies? Ask in the comments.
Featured photo by Wayne Jackson from Pexels
hi there my original flight was cancelled and now they have put me on the earlier flight and this will not be possible to make so i would like a refund for the return flight but keep the out going flight
EJU6006
a refund to the same bank card used would be fantastic
Hi Alexander, please contact easyJet to agree on solution! We are only an informative website (plus, we offer help with claiming compensation). We can confirm that you most likely have a right to request a refund to your bank card you used for making this booking.
Please contact the airline directly for this.
Easyjet have cancelled my return flight on 19 April from Nice
What happens with the outward bound flight because one way is not an option
You can request an alternative flight or refund.
My Easyjet flight was cancelled and I had to change it to the next day. My hotel was booked ‘non refundable’ therefore I lost a day of my booking. Am I entitled to a refund for the hotel booking from Easyjet for that day?
No. EasyJet is responsible only for their flights.
where do you go to for compensation for the lost day ?
I was due to fly Easyjet from Santorini to London last week and then had a connecting flight flight from London to Ireland with RyanAir. Easyjet cancelled my flight and booked me onto an alternative flight the following day meaning that I missed my connecting flight to Ireland and had to make alternative arrangements at my own cost. Can I claim against Easyjet for the loss of the connecting Ryan Air flight to Ireland ?
Thank you
No, you can’t. Because these aren’t connecting flights. These are two separately booked flights. In this case it’s your responsibility if something doesn’t work out. You can only claim compensation from easyJet for the cancellation — use the form on this page for that.
Easyjet cancelled my flight and didn’t offer any alternative flight nor had they one available for the same date or 2 previous days. I had to buy a new flight with British Airways (at a cost more than 4 times my return Easyjet ticket) for the day after my planned date of return. Besides the 250 eur compensation, do I have the right to be refunded for the new ticket I had to buy?
Unfortunately, but no. You can request a full refund from easyJet (and the 250 euro compensation).
Our Easy Jet flights home were cancelled, on the day. Easy jet did not offer any alternative flights to us that left withing 48 hours of the original flight. We had to travel by train to another country and book new flights home, more than 24 hours later. Are Easyjet liable for the cost of the train and the flights? And can we claim both a refund for the cancelled flight and the cost of the new flight? They provided no assistance, and we were unable to get through to customer services.
Hi Chloe, we would need to do a more serious investigation, but most likely you can get: 1) compensation (250, 400 or 600 euro) and 2) full refund. It may or may not cover the costs of your new travel arrangement. For compensation, you can use our claim form linked on this page, for refund – please contact easyJet https://easyjetrefund.com/contact/.
How much would I be charged for this service?
If you’re asking about flight compensation claims, then — our partners charge 25% of the compensation amount + 25 EUR per person. You’ll see the up to date pricing when you’re making a claim and signing the agreement.
My flight was cancelled by easyJet (EJ) while in depatures. EJ told me to rebook online but next EJ availbility was 3 days later so booked with alternative airline for flight next day. I used EJ online claim form for costs of replacement flight, hotel, meals and transfers to revised depature airport which EJ acknowledged and gave a claim decision date of 6 July 2022 and “would be in touch soon”. They have not paid the claim nor been “in touch”. What should I do now to receive my expenses reimbursement?
As frustrating as it sounds, getting in touch with easyJet is your best option. Because from the legal perspective, they have a right not to pay you anything at all too — because you proceeded on your own and booked something else.
we ( three had an outbound and a return flight booked from Bristol to Newcastle, both were cancelled, one a few hours before and the return 1 hour before. I have claimed and received compensation for the outbound flight. Can I also claim compensation for the cancelled return flight?
Yes, you can. As long as it happened up to 2 weeks before (not more) and as long as it was due to airline’s fault.
Hello
My return flight Manchester to Sofia has been cancelled can I ask for a refund for my outgoing flight Sofia to Manchester which they say can be changed. I am getting charged more on the transfer flight than booking the same date as a new booking.
Hi Anne, in this case, it’s best to contact easyJet directly. Here are a few options how you can do that – https://easyjetrefund.com/contact/.
We can’t help you with flight changes or consultation regarding that, but we can help you get flight compensation — if you file a claim with our partners (click on the button “Claim Compensation” that you see on our website).
My return flight was cancelled and alternative offered 1 day later, however the notification was more than 14 days before the return flight. Therefore, i incurred additional accommodation costs and required additional time off. I have been told by EasyJet that i am not eligible as they told me 14 days before the return flight.. is that right ? (3 days before outbound flight incidentally)
If they informed you more than 14 days in advance — you can either take a flight or get a refund. In this case, they have no legal obligation to offer you a flight on the same day as the original, but you can ask.
Easy jet cancelled my outward flight on a premium saturday date (paid more) and transferred to a day later (over 12 hours) this didn’t work for us as had accommodation booked so changed the date to a thursday (two extra days) but not a premium day. I paid for seats with leg room and only got regular seats. Can I claim compensation?
It’s up to easyJet to make a decision in a case like this. There are no regulations we could refer to. Here are a few ways you can contact them https://easyjetrefund.com/contact/.
I have just received a £350 refund from easyjet due to my flight being cancelled. But i had a 13yo and a 14yo with me and they have been resused refund.
Is this right?
If no do i resubmit a new form or how do i contest this.
Thanks
Every passenger has the same rights.
It’s better to submit a new claim and mention that you yourself have already received the refund.
I concluded a contract with easyJet in April 2022, to fly me from CH/ZRH to UK/LGW on 23/5/22, and back again on 31/5/22. On 27/5, the return flight was cancelled due to extraordinary circumstances (staff shortage) and I was asked to rebook. The original cost of CHF81.39 was refunded. The new flight on 30/5 cost £400.96. Through this ‘trick’ easyJet were able to shift passengers from half-full flight to fill up other flights, using up the last, most expensive, tickets. During boarding on 30/5, the new flight was cancelled (landing costs in ZRH after 22.30 too expensive), and we were offloaded and told to organise ourselves – no help with hotels, flights or other problems. easyJet refunded £400.96.
I rebooked with BA on 31/5 via LHR to GVA at a cost of £612.07. easyJet refused to pay this, saying they had already refunded the other 2 tickets. In my opinion they owe me the difference between £612.07 (actual cost of transport) and CHF 81.39 (the cost which I would have had to pay, had easyjet fulfilled the original contract). Additionally, in accordance with UK261/EU261, they owe me €250.00 compensation.
Am I correct, and how should I proceed?
Hi John, it’s a case that needs more serious investigation.
But in short, if easyJet cancelled a flight, it was their responsibility to give you a new flight (with them or with other airline), not tell you “to organise yourselves”. It might, however, prove tricky to prove that — that it actually happened, and you weren’t offered anything. That’s why you may and you also may not be entitled to compensation for that difference (when you booked with BA in the end).
But you should be entitled to €250.00.
As long as this last cancellation was due to their fault, not some extraordinary circumstances.
You can proceed yourself or hand the case to our partners – click “Claim Compensation” button on our website.
Easyjet cancelled my flight from Brussels to nice which I had booked for myself and two others. I requested a refund and then rebooked. I have only received $183 back which is the cost of 1 persons flight and the other two fares are still outstanding but it won’t let me contact them. How do I get refunded the full amount
My Easyjet flight was cancelled 15mins before its scheduled departure time. Easyjet have declined my online compensation claim as they are saying the cancellation was due to ‘extraordinary circumstance’ as air traffic control restrictions at the airport regulated the airspace due to staffing issues. Is there anything more I can do?
Hi Hannah, you can register the flight with our partners (by clicking “Claim compensation” button on our website). And they will do an investigation. Alternatively, you can always do your own investigation – request an official statement from easyJet, and then contact the airport, to find out if it’s true or not.
After a lot of correspondence Easy jet approved compensation of $800.
I also applies for expenses of an alternate flight and taxis and this was also approve after some time.
I have the approval correspondence.
Easyjet asked for my bank details for transferring the money. I got a printout from the bank with my Iban number.
Easy jet is demanding an intermediate bank outside of Israel to transfer dollars.
My bank which I have visited 3 times says they don’t have such a thing and the Iban number can receive dollars or euros or sterling and the bank will change to shekels to put in my account.
On my third visit I opened a dollar account in my bank.
Easy jet is still insisting on an intermediate dollar account outside of Israel.
I think what they are doing is illegal or at best a delaying tactic to tire me out.
Also every mail they send me they threaten me that if I don’t give the details in 5 days they will cancel my claim!
On top of this when I check track claim the site says that both claims have been rejected even though I have the mails approving my claims.
Do you have any advice for me.
I am very frustrated and looking for help.
Susan Gilad
Hi Susan, easyJet should be able to make a payment to the card/account you made this booking from. Unfortunately, but we can’t give any other advice on this.
Our return flight out of Lisbon to Paris Beauvais had been delayed a few times during the day and canceled last minute in the bus to the aircraft with the message from the bus driver that due to a technical problem of the aircraft the staff had too many hours in service (although the email received from EJ said it was out of their influence). We were attended by ground staff of Portway, EJ´s handling agent. Since the next EJ departure to Beauvais was 3 days later, we were asked to find a way back home on our own, that EJ would compensate the difference. It was late in the evening and the options getting back were very limited and expensive. But we needed to be home on sunday evening and ended up booking wit TAP to Porto and with Ryanair the day at after to Lille, staying in a hotel at the Porto airport. The Ryanair last minute flight was expensive (420€/pp). Reading more about similar cases in this blog, I wonder what our chances are to get compensated.
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