EasyJet Missed Connection Compensation

EasyJet missed connection compensation.

You have missed connection flight due to delay. Are you entitled to compensation because of that? If yes, how much can you claim and what are the guidelines? Unfortunately, the answer is no. You can’t get this compensation. The reason is very simple. EasyJet is a budget airline that doesn’t offer connecting flights. The only way you can buy a “connecting flight” from EasyJet is to book two or more flights separately. In air travel it’s called a self transfer, and easyJet won’t provide a new ticket or pay flight compensation for missed connection.

However, there are situations when you can get other compensation from easyJet — when it’s a long delay or last-minute cancellation (more on this below).

1. EasyJet Missed Connection

1.1 What Happens if You Miss Your Easyjet Flight?

Have you booked two or more consecutive easyJet flights?

What happens if you miss one of your flights due to delay of the previous easyJet flight? Can you file a compensation claim and get assistance from the airline, if this happens?

Unfortunately, you aren’t entitled to missed connection compensation and assistance from the airline. The reason is very simple. Unlike many traditional airlines (KLM, Air France, Lufthansa, etc.), easyJet doesn’t offer protected connecting flights. If you have two or more consecutive easyJet flights, you have booked them separately. They are not under one booking number. This means, your easyJet connection is not airline-protected. 

If you miss any of them, it’s your responsibility to buy a new flight.

EasyJet won’t pay you missed connection compensation.

1.2 EasyJet Missed Connection Compensation

Are you entitled to EasyJet missed connection compensation?

No, you can’t get compensation for an easyJet missed connection.

Even if you missed connection flight due to delay of your previous easyJet flight, you aren’t entitled to compensation for missed connecting flight. Simply because, at least now in 2022, easyJet doesn’t offer connecting flights option. If you have two or more consecutive easyJet flights, it’s a self-transfer not an airline protected connection.

You also may not have a right to care from easyJet in this case.

However, if your flight is cancelled last-minute, delayed for 3 or more hours, or you have been denied boarding, you may be entitled to receive care from EasyJet. And, as already mentioned, in some cases you may even get compensation from easyJet (more on this below). 

2. Connecting Flights

EasyJet doesn’t sell “proper” connecting flights.

But there are airlines that do. Mostly, these are traditional airlines.

2.1 What Is a Connecting Flight?

A connecting flight is a flight composed of two or more legs.

If you have booked a connecting flight, you will have to change planes to reach your final destination. You will not be flying directly from A to B, but there will be a stopover (C). First, you will fly from A to C, and then from C to B. Sometimes there is more than one stopover.

A wait at the airport between the flights is called a layover.

There are two types of connecting flights:

• airline-protected transfers,
• self-transfer flights.

2.2 Airline-Protected Transfer

Do you have an airline-protected connecting flight?

An airline-protected connecting flight is when you have only one booking reference number for the entire trip. There are two or more flights on your itinerary but only one booking reference number. If you use this reference number on the website of your airline to check the status of your flight, you see all flights of this entire trip (not just a single flight).

You may have booked this connecting flight directly from the airline or from a third party website.

2.3 Self-Transfer

How do you know that it’s a self-transfer?

Self-transfer is when you have two or more consecutive flights one after another, but they’re not booked under one booking reference number.

Is it self-transfer or airline protected transfer?

• If you have booked these flight separately, it’s called a self transfer.
• If you have two or more reservation numbers, it’s a self transfer.
• If you paid for these flights separately, it’s definitely a self transfer.

Sometimes it might be difficult to tell if your flight is a self transfer or an airline transfer. For example, kiwi.com allows you buy several flights as a single booking. But later when you check the reservation emails, you’ll see that each one of them has their own reservation number / booking reference. This means it is a self-transfer after all.

Usually flight search sites notify what kind of connecting flight you are booking — a self transfer or a regular, airline-protected connecting flight.

3. Missed Connection

What is a missed connection?

A missed connection means that you have missed your connecting flight due to delay or last minute cancellation of the previous flight. Whenever your flight is delayed or cancelled, you can easily miss your next flight. The delay doesn’t have to be long, sometimes it’s enough with just a 20-minute long delay. It depends on the connection time. If the connection time is very short, e.g., 45 to 60 minutes, you can easily miss your flight even if the delay is 20 or 30 minutes long.

If you have an airline-protected transfer, you don’t gave to worry about missing your connection due to delay or cancellation. If arriving late to your destination isn’t a big problem, sometimes it can also be beneficial for you to miss your flight due to delay, because you may receive a flight compensation up to 600 euro per person. 

But only if it’s an airline-protected transfer.

3.1 Airline-Protected Transfer

Airline-protected transfer is the easiest and safest option.

With it you’re protected in case one of the following happens:

• Your flight is cancelled, and you miss your next flight because of this.
• Your flight is delayed, and you miss your next flight because of this.
• You are denied boarding due to overbooking, and you miss your flight because of this.

You will be given a new flight. If you will have to wait at the airport more than 2-3 hours, you will receive coupons for food and drinks. In case of an overnight delay — you will be offered a free hotel stay and free airport transfer. You may get compensation, too.

Get in touch with the airline’s representatives at the airport if your flight is delayed or cancelled, and you have missed your connection because of that.

What about a refund or compensation? You won’t get a refund for a missed flight, but you may get flight compensation for the whole journey. If you missed your flight because of the delay or cancellation of the previous flight, and that delay/cancellation was due to the fault of the airline, you may be entitled to compensation.

Contact the airline to file a compensation claim. 

Or file a claim with a flight compensation company.

Connecting flight example:  Paris, Charles De Gaulle Airport (CDG) – Cancun, Cancun International airport (CUN), with a stopover in London, Heathrow Airport (LHR). Booked with a traditional airline (e.g, KLM, Air France, British Airways, etc.), under one booking reference number.

3.2 Self-Transfer

You have booked several flights separately.

What happens if you miss your connection? What happens if you miss an EasyJet connection?

If one of the flights is 3+ hours late, cancelled or you are denied boarding, then you might be entitled to flight compensation for that particular flight. But the airline or airlines won’t be responsible for your the journey or for any missed flights. 

For instance, you have a flight with easyJet to Berlin. Let’s call it “flight 1”. Then there is a 3-hour layover at the airport and the next flight with easyJet to Faro, Portugal. Let’s call it “flight 2”. If you miss flight 2 due to flight 1 being delayed or cancelled, the airline isn’t responsible for it. Even though, both of these flights are with easyJet. Because easyJet doesn’t sell connecting flights.

If you have a flight with EasyJet (or with Wizz Air, Ryanair or any other budget airline), and then after a few hours there’s another flight, this time with a traditional airline (KLM, Air France, etc.), and you miss your second flight because of the delay of the first flight, neither of the airlines will be responsible for your journey and any missed flights. 

However, if it’s a long delay (and it’s due to the fault of the airline), you may get a compensation from easyJet. If it’s a last-minute cancellation, and it’s due to the fault of the airline, you may get a new flight or refund and compensation from easyJet. In these situations, the airlines are obliged to pay compensation because the EU and UK law requires that.

No, you can’t get EasyJet missed connection compensation. However, you may be entitled to flight delay or flight cancellation compensation (for that particular disrupted flight). But not compensation for the whole journey.

4. Flight Compensation in the EU/UK Explained

Let’s talk about situations when you can get compensation.

Because sometimes you can get compensation from easyJet.

Not for the missed connection, though.

4.1 EasyJet Flight Delay Compensation

If your easyJet flight is delayed for 3+ hours, you are entitled to receive care from the airline. If your easyJet flight is delayed due to the fault of the airline, you are also eligible to compensation of up to €600 — the longer the flight, the bigger the compensation.

Conditions for receiving compensation:

1. 3+ hour delay;
2. Delay is due to the fault of the airline;
3. Flight is to/from Europe or the UK.

Learn more: EasyJet Flight Delay Compensation

4.2 EasyJet Flight Cancellation Compensation

What if your EasyJet flight is cancelled?

It has happened 7 – 14 days before the scheduled time of departure:

• You choose a new flight offered by your airline, which departs not more than 2 hours before the original departure time and you reach your destination less than 4 hours after the original arrival time. In this situation you are not entitled to flight cancellation compensation.
• In other situations you are entitled to compensation.

It has happened less than 7 days before the scheduled time of departure:

• You choose a new flight offered by your airline, which departs not more than 1 hour before the original departure time and you reach your destination less than 2 hours after the original arrival time. In this situation you are not entitled to flight cancellation compensation.
• In other situations you are entitled to compensation.

Conditions for receiving compensation:

• Flight is cancelled less than 2 weeks before departure;
• Cancellation is due to the fault of easyJet;
• Flight is to/from Europe or the UK.

Learn more: EasyJet Flight Cancellation Compensation

4.3 EasyJet Denied Boarding Compensation

Are you denied boarding due to overbooking?

What exactly is overbooking? Airlines often sell more tickets than there are seats on the plane, and easyJet isn’t an exception. It’s a common practice. The airlines do it because they know that not all people will show up for their flight. It’s their chance to profit from that. However, miscalculations happen and there are situations when someone has to be denied boarding. Whenever that happens, the person denied boarding has a right to compensation.

Conditions for receiving compensation:

• You aren’t voluntarily giving up your seat;
• It’s due to overbooking;
• Flight is to/from Europe or the UK.

Learn more: EasyJet Flight Overbooking Compensation

4.4 Right to Care

In the EU and the UK, you have the right to receive care.

If your flight is delayed for 3+ hours, easyJet must provide you with a free meal and refreshments, two free phone calls, e-mails or faxes. In case of an overnight delay, easyJet must offer you a free hotel stay and a free transfer to the hotel and back to the airport. It’s their responsibility. 

If the cause of delay or cancellation is something that could be considered extraordinary circumstances, or in other words something that’s outside the airline’s control, you still have the right to receive care from easyJet. The circumstances don’t matter in this case. 

You also have a right to receive care if you are denied boarding. 

Learn more: Right to Care (from easyJet)

By Europe and EU here on this page we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

Featured photo by Alexandr Podvalny from Pexels