Are you wondering how to speed up easyJet refund for a cancelled flight?
You’ve requested a complete refund due to flight cancellation, but the wait is endless. Whether easyJet has told you the reason for the delay or not, it’s important to know that the EU has rules for this. The airline should refund you within 7 days.
Wondering what to do if the refund is delayed beyond this period?
In Which Situations Are You Entitled to a Refund From EasyJet?
Passengers are entitled to a full refund when an easyJet flight is cancelled, regardless of when and why the cancellation occurs.
If your flight is canceled, you’re entitled to a full refund to your bank account. You can also choose a voucher instead of a refund, but remember, a voucher isn’t the only option when a flight is canceled.
If you don’t want a refund, you can request a new flight.
The airline has to offer you a choice between a refund or a new flight.
If the cancellation happens at the last minute due to the airline’s fault, you may also be eligible for flight cancellation compensation.
Remember: You can get an easyJet refund even if your flight is cancelled at the last moment. You can get a refund if your flight is cancelled due to extraordinary circumstances.
How to Speed Up EasyJet Refund for a Cancelled Flight?
You’ve asked for a full refund because your flight was canceled, but you still haven’t received the money. Regardless of whether easyJet has explained the delay, EU rules state they must refund you within 7 days.
But what if the refund process takes so long?
Here’s how to speed up easyJet refund for a cancelled flight:
1. Contact EasyJet and Request a Refund
The first step to accelerating your refund process is to contact easyJet directly.
You can initiate your request through easyJet’s customer service channels, either by phone or via their online help centre.
It’s advisable to have your booking reference and flight details handy to streamline the process.
Unless something unexpected happens, like a global pandemic, you should hear back within a week. If not, just send a few more messages every few days until you get a response.
2. Contact EasyJet using Social Media
If you can’t reach easyJet through regular methods, turn to social media.
If you’ve been waiting weeks for a response to emails or messages, use Facebook and Twitter to capture easyJet’s attention. Mention the 7-day refund deadline and reference Regulation (EC) No 261/2004, Articles 5 and 8.
3. Don’t Accept EasyJet Vouchers. Ask For a Monetary EasyJet Refund
When requesting an easyJet refund for a cancelled flight, ask for a bank transfer instead of accepting easyJet vouchers. Vouchers may sound convenient, but they tie you to using easyJet again, which may not be what you want.
By asking for a monetary refund, you keep your options open and can use the money how you see fit.
Make sure to clearly state that you prefer a monetary refund when you contact easyJet.
4. Seek Assistance From a National Enforcement Body (It’s For Free)
If you encounter difficulties in obtaining your refund from easyJet, you can seek help from the National Enforcement Body (NEB).
Under Regulation (EC) No 261/2004, passengers are protected in cases of flight cancellations, with the NEB acting as an impartial authority to ensure airlines follow these rules.
You can file a complaint with your NEB, which will look into the situation and may help you get your refund.
The fourth option is the most effective, but it is also the most time-consuming. It typically takes about 2 months for the NEB to make a decision, after which you’ll need to wait for easyJet to process the compensation payment.
Can You Get a Refund if You Cancel Your EasyJet Flight?
In some situations, you may get a refund if you cancel your easyJet flight.
Here are a few things to consider:
- Cancellation within 24 hours of booking: You are entitled to a full refund, but a cancellation fee will be deducted, as outlined in easyJet’s Fees and Charges terms.
- Cancellation after 24 hours: No easyJet refund will be given.
- Exceptions for refunds: In some serious cases, you may qualify for a refund, such as serious illness, or family loss.
- For illness reasons, you’ll need to provide a Medical Declaration document.
- If you experience a loss of a loved one, reach out to the Customer Services Team right away. easyJet will assess your situation and may provide a refund or flight voucher if you show proof of your special circumstances.
Flight Cancellation Due to Extraordinary Circumstances: Can You Get a Refund from EasyJet?
Yes, you can still get a refund from easyJet for flight cancellations caused by extraordinary circumstances.
These circumstances may include things like severe weather, natural disasters, or political unrest.
It’s important to keep in mind that if your flight is cancelled due to these extraordinary events, you should contact easyJet to find out more about your refund options.
Be sure to have your booking details ready to make the process smoother.
Have you experienced issues with your easyJet flight cancellation and need further assistance? Let us know in the comments below and we’ll do our best to help!
Featured photo by Anna Shvets from Pexels