EasyJet flight cancellation refund.
EasyJet flight cancellation compensation. When are you legally entitled to get compensation or refund? In what situations are you entitled to receive both? How much can you claim?
It’s not unusual for flights to be delayed or cancelled. Flights get cancelled every day, and the reasons for flight cancellation are diverse. However, the important thing is to remember that whenever that happens due to the airline’s fault, you may be entitled both to a full refund from easyJet and flight cancellation compensation up to €600 per passenger. With easyJet it applies to most of its flights to and from the European Union, and the UK.
There are two ways you can claim flight cancellation compensation.
1. EasyJet Flight Cancellation Compensation: EU Regulations
What happens if your easyJet flight is cancelled?
Will you be provided with a new ticket free of charge? Can you get a full refund if the new flight doesn’t meet your needs? Are you entitled to flight cancellation compensation?
According to EU law, flight cancellation procedures are very specific.
If you are notified of the cancellation 7 – 14 days before the scheduled time of departure:
- You choose a new flight offered by your airline, which departs not more than 2 hours before the original departure time and you reach your destination less than 4 hours after the original arrival time. In this situation you are not entitled to compensation.
- In other situations you are entitled to compensation.
If you are notified of the cancellation less than 7 days before the scheduled time of departure:
- You choose a new flight offered by your airline, which departs not more than 1 hour before the original departure time and you reach your destination less than 2 hours after the original arrival time. In this situation you are not entitled to compensation.
- In other situations you are entitled to compensation.
Could you be entitled to easyJet flight cancellation compensation?
Yes, if the following conditions are met:
- Cancellation must be due to the fault of easyJet;
- It must be a last-minute flight cancellation (up to 14 days before departure);
- Flight must be to/from Europe or the UK.
EasyJet is a British low-cost airline. Even though easyJet is not considered an EU airline anymore, you still can get compensation if the disrupted flight is departing from the UK or other countries outside the EU. In that case, you are protected under the UK law. Overall, UK flight cancellation compensation rules are almost identical to what we have in the EU. That’s because very little was changed after Brexit when the UK government wrote Regulation 261 into UK law (Regulation UK261).
By Europe and EU here on this page we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
1.1 Extraordinary Circumstances
Sometimes flight cancellation reasons are out of the airline’s control.
Conditions like these are known as extraordinary circumstances, and you aren’t entitled to flight cancellation compensation no matter how last-minute is the cancellation.
If your flight is cancelled due to bad weather, national strike, terrorism threat or other security issues at the airport, you can’t get flight cancellation compensation. At the same time you should keep in mind that not all airport strikes are seen as equal. If you experience flight cancellation due to a strike, find out if it was planned or unplanned. If it was a planned strike, mostly you’ll not be getting compensation from easyJet. Because, as strange as it may sound, planned and announced strikes are considered extraordinary circumstances.
And, yes, make sure to double check what you’re told.
Because not always airlines are telling you the full truth.
To avoid paying compensation, airlines often refuse by saying that the flight was cancelled due to “extraordinary circumstances”. Even if the flight, in fact, was not cancelled due to extraordinary circumstances (e.g., technical problems are not extraordinary circumstances). You can either be prepared for that, and always ask for a solid proof, or hand over your case to a flight compensation company. Our partners offer such services.
Just fill in their claim form, and they will check it on your behalf. Link below.
1.2 Right to Care
Your easyJet flight is cancelled last-minute.
Now you have to wait at the airport for a new flight.
In this case you have a right to receive care from the airline.
Thanks to the EU Regulation (EC) No 261/2004 and the UK Regulation UK261, all passengers in the EU and the UK have a right to care. If you have a last-minute cancellation, and you have to wait at the airport for your new flight, you have a right to receive care from the airline. As long as the waiting time at the airport is at least 3 hours. What does it mean for you?
EasyJet must offer you free meals and drinks in a reasonable relation to the waiting time, two free phone calls, e-mails or faxes. If your new flight is leaving only on the next day, free hotel accommodation (including free transfer) must be offered.
It doesn’t affect your chances of getting compensation.
1.3 EasyJet Flight Cancellation Refund, EasyJet Refund Policy
And again, the rules are very specific.
Besides, they aren’t affected by easyJet’s internal policies (easyJet refund policy). According to the EU Regulation (EC) No 261/2004 and the Regulation UK261, if your flight is cancelled, easyJet should offer you either a new flight or a full refund. It applies to most easyJet flight cancellations.
According to these laws, the refund should be paid within 7 days to your bank account. In these situations it doesn’t even matter what is the reason for the cancellation.
You don’t have to agree to an easyJet voucher refund.
Here’s an excerpt from the Regulation (EC) No 261/2004:
Regulation (EC) No 261/2004, Article 5
In case of cancellation of a flight, the passengers concerned shall: (a) be offered assistance by the operating air carrier in accordance with Article 8.
Regulation (EC) No 261/2004, Article 8
Right to reimbursement or re-routing
Where reference is made to this Article, passengers shall be offered the choice between: (a) – reimbursement within seven days (b) re-routing, under comparable transport conditions, to their final destination at the earliest opportunity.
Regulation UK261 is very similar to the Regulation (EC) No 261/2004. Both regulations have been created to establish rules on compensation and assistance to passengers in the event of long delays, flight cancellations and denied boardings due to overbooking.
It doesn’t cover cases when you yourself cancel an easyJet flight.
2. How to Claim EasyJet Compensation?
There are two ways you can claim easyJet flight cancellation compensation.
One of them is more time consuming, the other – easier.
One of the options is to contact easyJet directly. Call or write an e-mail to easyJet customer support center and request compensation for cancellation. You can also contact them via their website or social media channels. If you are claiming compensation yourself, be prepared that it may take months, and several reminder emails, until you receive your money.
When submitting an easyJet flight compensation claim refer to either Regulation UK261 or Regulation (EC) No 261/2004. If your flight departed from the UK or it was within the UK, refer to the Regulation UK261. If your flight departed from the EU or was within the EU, refer to the Regulation (EC) No 261/2004.
You can also take the easiest path — legal representation.
In this case everything is handled by a flight compensation company. All that you have to do is to fill in a single form (EU flight cancellation compensation claim form). You only register your easyJet compensation claim once, and the rest is done by the legal office. Our partners offer such services.
When choosing this option, here is all you will have to do:
Fill in a claim form
And that’s it — the rest is handled by professionals.
* Your boarding pass and passport or ID copy.
2.1 How Long Does It Take?
On average — 2 to 3 months.
2 to 3 months from the moment you file a compensation claim until your easyJet flight cancellation compensation is transferred in your bank account. Note that in some situations it might be necessary to take your case to a national enforcement body or even court. It may add at least a couple of months, sometimes even 6+ months to the whole process.
If you do it yourself and for the first time, it takes longer than that.
3. How Much Can You Claim?
The compensation amount in the EU/UK go up to €600 per person.
Here is how you can calculate your easyJet compensation:
When your destination is within the EU/UK:
If the distance of your flight is
up to 1500 km
If the distance of your flight is between 1500 – 3500 km
When your destination is outside the EU/UK:
If the distance of your flight is
up to 1500 km
If the distance of your flight is between 1500 – 3500 km
If the distance of your flight is more than 3500 km
There’s one exception. When the flight distance is 3500+ kilometres and you reach your destination 3 to 4 hours later than planned, you are entitled only to 50% of the compensation amount (that means €300, not €600).
3.1 EasyJet Voucher Refund or Cash?
What if you are offered a voucher instead of compensation?
Many airlines were offering coupons and vouchers during the COVID crisis, and many do that regularly. You may have been offered one yourself at some point. However, the question is – do you have to accept a easyJet compensation voucher, or can you say no?
You can say no. You don’t have to accept it. Airline compensation and refunds have to be paid in cash or by bank transfer. It applies to both EU and UK flights.
4. What Happens If a Flight Is Cancelled?
What to do if your easyJet flight is cancelled?
First of all, wait for the email from easyJet.
If you are already at the airport, and it’s a last-minute cancellation, keep following your easyJet flight information and wait for the announcement from the airline. Do not proceed through airport security. Your flight is cancelled, and if you plan to take another flight (from what you are offered or by booking a new flight yourself), you will still have to check in for that flight. It’s the airline’s responsibility to handle the situation, no matter why the flight is cancelled.
In most cases, you’ll be given a choice between a new flight and full refund. You can also ask for a refund yourself, if you don’t want to fly anymore. If you choose a refund, take into account that you won’t receive it right away. Usually the refunds are made within 7 days.
Keep in mind that there are situations when easyJet is also obliged to pay compensation. In case of flight cancellation, compensation has to be paid when the flight is cancelled less than 2 weeks before departure date, and it is due to the airline’s fault.
Do you need to be on time for another flight? If your easyJet flight is cancelled, and you have another flight, it’s your responsibility. Even if it’s another easyJet booking. EasyJet doesn’t sell airline protected connecting flights. So, you will have to deal with the consequences yourself and book a new flight. A travel insurance that covers trip interruptions and changes may cover the costs.
EasyJet Flight Cancellation Refund & Compensation: FAQ
My flight was very cheap. Can I get compensation?
Yes. The price of your easyJet tickets doesn’t matter.
It also doesn’t affect the amount of the compensation you are entitled to. You may receive compensation of up to 600 euro even if your flight cost 5 euro. You are paid for the inconvenience you got to experience as a result of this particular easyJet flight disruption.
Do I need to have travel insurance for this?
No, you don’t need to have travel insurance.
According to Regulation EC 261/2004 (and Regulation UK261), every passenger whose flight has been heavily delayed can get compensation. As long as it’s a delay of at least 3 hours, and it’s due to the fault of the airline. You don’t need any insurance for that.
Can my child get compensation from easyJet?
Yes. In the EU, all travellers are protected under the law.
People of any age can get compensation if they are eligible for it. Even infants who have a special, infant ticket and don’t have a separate seat, are entitled to full EU flight delay compensation / flight cancellation compensation / denied boarding compensation of up to 600 euro for one flight. As of 2020 rules are the same also in the UK.
Can I claim compensation for another person?
Yes, you can. Even if you weren’t on that flight yourself.
You can file a compensation for your friend, family member or relative, as long as they provide you with a boarding pass and passport copy. They will also have to sign any documents easyJet may ask to sign. If you decide to work with a flight compensation company, in most cases there’s only one document to sign.
How far back can I claim flight compensation?
It varies from country to country.
But in most cases, you can claim compensation for flights that are up to 2-3 years old. And mostly it depends on the laws and regulation in the country your flight departed from. For the best result, the sooner you register your easyJet claims, the better.
Otherwise you may also completely forget about it.
What to do if easyJet is refusing my claim?
EasyJet is refusing to pay compensation even though you are clearly entitled to it. The easiest way to get easyJet flight delay compensation in a situation like this would be to work with a flight compensation company, to hand over your case and let professionals do the job.
Alternatively, you may contact the respective national enforcement body and ask them to help solve your case. There are national enforcement bodies in all the EU Member states. If your flight departed from a third country, contact the NEB of your destination country.
If my flight is cancelled, do I get a refund?
Most likely yes.
If you are flying with easyJet, and it’s a flight from or to Europe / the UK, then yes. In this case you can choose to have a refund instead of a new flight.
EU – Non-EU Flights, Regulation UK261, Tourists
I’m flying to the EU from a country outside the EU. Can I get compensation?
If you’re flying with easyJet then yes, you can.
Even though easyJet is a British airline. When your easyJet flight is departing from a country outside the EU (including the UK), you are protected under the UK Regulation UK261. Otherwise, you are protected by the EU law (EU Flight Compensation Regulation 261/2004).
I’m flying from the EU to a country outside the EU. Can I get compensation?
Yes, with easyJet you can.
I am not a European. Can I apply for compensation?
Yes, you can.
Travellers of any nationality can claim easyJet flight delay compensation. In the EU, all passengers are protected under the law, tourists from overseas and Europeans alike. Since Brexit the rules are the same also with all UK flights – you are the same as protected as you were before by the EU.
EasyJet provided me with a free hotel room and took me to my destination. Can I still get compensated for the delay?
Yes, you still can receive flight compensation, if you are eligible for it.
In the EU, passengers have a right to receive care from the airline no matter the reason for delay. And if you’re eligible for compensation, it doesn’t affect your chances of receiving this compensation. It’s the airline’s responsibility to take care of its passengers.
EasyJet took me to my destination. Can I still get compensation?
If you arrived at least 3 hours later than planned, then, yes.
There are many situations when you are entitled to compensation. Depending on the distance of your flight, you may receive a compensation of up to €600 per passenger. Even if at the end you were successfully taken to your final destination.
Do you still have questions about easyJet compensation claim procedures and policies? Ask in the comments.