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EasyJet Flight Delay Compensation

EasyJet flight delay compensation.

How much money can you get, and what are the rules?

You may or may not have heard of this before, but in many situations you can claim compensation for delayed flight. It doesn’t matter where you are from, what the price of your ticket is, or whether or not you have travel insurance. None of that matters. All travellers in the European Union and the UK are protected under the law, and easyJet has to follow these laws. 

One of the options is to let professionals deal with this.

Or, you can pursue flight delay compensation on your own.

1. EasyJet Flight Delay Compensation: EU / UK Regulations

Overall, the EU flight delay compensation rules are simple.

They are also almost identical both in the EU and the UK. You can get flight delay compensation, if you reach your destination at least 3 hours later than the scheduled time, and the delay is due to the fault of the airline.

If you’re flying to or from Europe, your flight is delayed for 3 or more hours, and the delay is due to the fault of easyJet, you are eligible to compensation of up to €600. If your flight is with a non-EU airline such as Qatar Airways, Thai Airways, Etihad, Turkish Airlines, etc., it applies only to flights departing from the EU.

Could you be entitled to easyJet flight delay compensation?

Yes, if:

  • It’s a 3+ hour delay;
  • It’s due to the fault of easyJet;
  • Flight is to/from Europe.

EasyJet is a British low-cost airline. Even though easyJet is not a EU airline, you still can get compensation if the flight is departing from the UK or other countries outside the EU. In that case, you are protected under the UK law. To put it simply, Regulation UK261 is a set of rules on compensation and assistance to passengers in case of flight delay, cancellation or in the event of denied boarding. It is very similar to its European counterpart, the Flight Compensation Regulation (EC No 261/2004).

So, all the above mentioned rules apply to all EasyJet delays and cancellations.

By Europe and EU here on this page we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

1.1 Extraordinary Circumstances

There are situations when you aren’t eligible for compensation. 

Flights delayed due to “extraordinary circumstances” are not eligible to compensation. Extraordinary circumstances are situations which are considered out of airline’s control such as bad weather, national strike, terrorism threat or other security issues at the airport. In these situations you can’t get European flight delay compensation. Speaking of airport strikes, you should keep in mind that not all of them are seen as equal — sometimes you can, other times you can’t get easyJet flight delay compensation in the event of an airport strike.

One more thing to remember is that not always airlines are telling the real reason for delay. That’s why when in doubt, double check what you’re told.

To avoid paying compensation airlines sometimes tell their passengers that aircraft technical problems are considered extraordinary circumstances. But it’s not true. Aircraft technical problems are not extraordinary circumstances, unless an airplane has a hidden manufacturing defect. If your flight is delayed due to technical problems, you can contact the airline and request compensation. Another option is to work with a flight compensation company, just to be sure you aren’t being lied to. They can check your flight and claim compensation on your behalf.

Just fill in our claim form, and our partners will do that for you.

1.2 How to Calculate the Delay Time?

What really matters is the time of arrival to your destination.

This also applies to connecting flights with two or more consecutive flights. In that case, your “real destination” is the final destination. You don’t have to look at how much later you arrived at any of the layover airports, only the final destination matters. 

Flight delay time is calculated based on the actual time of arrival to your destination, specifically, when the doors of the airplane are opened. If the doors are opened 3 or more hours after the original arrival time, you can get compensation. Keep in mind that you can’t calculate the delay time based on the time of departure.

1.3 Right to Care

In Europe you also have a right to care.

When your flight is delayed for several hours, and you have to wait for the next flight, you have a right to care. As long as the waiting time at the airport is at least 3 hours. This also applies to cancellations and overbooking. With EU and UK airlines it applies to all their flights.

EasyJet must offer you free meals and drinks in a reasonable relation to the waiting time, two free phone calls, e-mails or faxes. If the flight is delayed overnight, you should be offered accommodation and transportation from and to the airport as well. In Europe all passengers are eligible for this type of care from the airline.

Entering a hotel room
Photo by Pixabay from Pexels

2. How to Claim easyJet Compensation For Delayed Flight?

How to claim flight delay compensation easyJet owes you?

There are two ways you can do it online.

One of the options is to contact easyJet yourself. Contact easyJet, claim compensation and wait! Call or write a message/ e-mail to easyJet customer support center and request compensation for flight delay. Or fill in the easyJet flight delay compensation form on their website. Note that this process may take a few months and be prepared for negotiations. Make sure you have all the necessary information about your flight. Also make sure you know the reason why your flight was delayed, and how long the delay was.

The more information you have, the better for you.

The second option is — legal representation.

It’s the easiest of the two options.

In this case everything is done by a team of legal professionals. All you have to do is to fill in a compensation claim form. You don’t have to contact the airline yourself. A lawyer does that on your behalf. Our partners offer such services.

When choosing this option, here is all you will have to do:

Go to
this page

Fill in a claim form

Upload documents*

Sign online

And that’s it — the rest is handled by professionals.

* Your boarding pass and passport or ID copy.

2.1 How Long Does It Take?

No matter how you proceed, it isn’t a short process. 

In most cases, the compensation claim process takes at least a couple of months. On average it takes between 2 to 3 months from the moment you file a claim until your easyJet flight delay compensation is transferred to your bank account. If it’s necessary to take the case to a national enforcement body or court, it will add at least a couple of months, sometimes even 6 or more months to the whole process. It’s necessary every time when the airline isn’t cooperative. 

That’s also one of the main reasons why many travellers choose to work with flight compensation companies — because it saves time (you file a claim and wait).

Euro banknotes
Photo by Pixabay from Pexels

3. How Much Can You Claim?

The compensation amount is fixed and range from €250 to €600.

How to calculate your easyJet delayed flight compensation?

Use this simple flight delay compensation calculator.

When your destination is within the EU/UK:

€250

If the distance of your flight is
up to 1500 km

€400

If the distance of your flight is between 1500 – 3500 km

When your destination is outside the EU/UK:

€250

If the distance of your flight is
up to 1500 km

€400

If the distance of your flight is between 1500 – 3500 km

€600

If the distance of your flight is more than 3500 km

There’s one exception. When the flight distance is 3500+ kilometres and you reach your destination 3 to 4 hours later than planned, you are entitled only to 50% of the compensation amount (that means €300, not €600).

3.1 EasyJet Voucher Refund or Cash?

You might be offered a voucher or coupon instead of compensation.

Majority of airlines were offering coupons during the COVID crisis. 

However, every time a compensation or refund is due, you don’t have to accept any vouchers or coupons from the airline. Unless, of course, you want to have a coupon. Normally, in the European Union, and also the UK, airline compensations and refunds are paid in cash or by bank transfer. Compensations we are talking about in this article have to be paid to your bank card.

4. EasyJet and Regulation UK261

EasyJet is a British low-cost airline.

According to the EU Flight Compensation Regulation 261/2004, you are entitled to compensation only when the disrupted easyJet flight departs from the EU. However, you may be entitled to compensation even if you are flying from a country outside the EU, or even if you are travelling within the UK. It is possible because since recently you are also protected by the UK law. 

Right after Brexit a new law has been brought into force — the Regulation UK261. It is similar to the EU Regulation 261/2004. The law states that in certain situations you are entitled to compensation just like you would in the EU. The rules and regulations in the UK regarding flight disruptions are very similar to those in the EU. 

The only real difference is that you will be paid in Pounds Sterling.

Keep in mind that EasyJet also has subsidiaries in Europe. They are regulated by EU law. And whenever you are experiencing a delay or cancellation with them, you can get compensation in accordance with the EU Flight Compensation Regulation 261/2004.

EasyJet Flight Delay Compensation: FAQ

My flight was very cheap. Can I get compensation?

Yes. The price of your easyJet tickets doesn’t matter.

It also doesn’t affect the amount of the compensation you are entitled to. You may receive compensation of up to 600 euro even if your flight cost 5 euro. You are paid for the inconvenience you got to experience as a result of this particular easyJet flight disruption.

Do I need to have travel insurance for this?

No, you don’t need to have travel insurance.

According to Regulation EC 261/2004 (and Regulation UK261), every passenger whose flight has been heavily delayed can get compensation. As long as it’s a delay of at least 3 hours, and it’s due to the fault of the airline. You don’t need any insurance for that.

Can my child get compensation from easyJet?

Yes. In the EU, all travellers are protected under the law.

People of any age can get compensation if they are eligible for it. Even infants who have a special, infant ticket and don’t have a separate seat, are entitled to full EU flight delay compensation / flight cancellation compensation / denied boarding compensation of up to 600 euro for one flight. As of 2020 rules are the same also in the UK.

Can I claim compensation for another person?

Yes, you can. Even if you weren’t on that flight yourself.

You can file a compensation for your friend, family member or relative, as long as they provide you with a boarding pass and passport copy. They will also have to sign any documents easyJet may ask to sign. If you decide to work with a flight compensation company, in most cases there’s only one document to sign.

How far back can I claim flight compensation?

It varies from country to country.

But in most cases, you can claim compensation for flights that are up to 2-3 years old. And mostly it depends on the laws and regulation in the country your flight departed from. For the best result, the sooner you register your easyJet claims, the better.

Otherwise you may also completely forget about it.

What to do if easyJet is refusing my claim?

EasyJet is refusing to pay compensation even though you are clearly entitled to it. The easiest way to get easyJet flight delay compensation in a situation like this would be to work with a flight compensation company, to hand over your case and let professionals do the job. 

Alternatively, you may contact the respective national enforcement body and ask them to help solve your case. There are national enforcement bodies in all the EU Member states. If your flight departed from a third country, contact the NEB of your destination country.

EU – Non-EU Flights, Regulation UK261, Tourists

I’m flying to the EU from a country outside the EU. Can I get compensation?

If you’re flying with easyJet then yes, you can.

Even though easyJet is a British airline. When your easyJet flight is departing from a country outside the EU (including the UK), you are protected under the UK Regulation UK261. Otherwise, you are protected by the EU law (EU Flight Compensation Regulation 261/2004).

I’m flying from the EU to a country outside the EU. Can I get compensation?

Yes, with easyJet you can.

I am not a European. Can I apply for compensation?

Yes, you can.

Travellers of any nationality can claim easyJet flight delay compensation. In the EU, all passengers are protected under the law, tourists from overseas and Europeans alike. Since Brexit the rules are the same also with all UK flights – you are the same as protected as you were before by the EU.

Other Situations

EasyJet provided me with a free hotel room and took me to my destination. Can I still get compensated for the delay?

Yes, you still can receive flight compensation, if you are eligible for it.

In the EU, passengers have a right to receive care from the airline no matter the reason for delay. And if you’re eligible for compensation, it doesn’t affect your chances of receiving this compensation. It’s the airline’s responsibility to take care of its passengers.

EasyJet took me to my destination. Can I still get compensation?

If you arrived at least 3 hours later than planned, then, yes.

There are many situations when you are entitled to compensation. Depending on the distance of your flight, you may receive a compensation of up to €600 per passenger. Even if at the end you were successfully taken to your final destination.

Do you still have questions about easyJet compensation claim procedures and policies? Ask in the comments.

Featured photo by Wayne Jackson from Pexels

7 thoughts on “EasyJet Flight Delay Compensation”

  1. Easy jet have twice told me they cannot find my booking details after sending correctly fully completed claim forms. The case number given in their responses does not exist

    1. I have put in a compensation claim and I too competed the claim form and got a reply saying I would hear back by 10th July. I have clicked on track my claim and they have responded my case number does not exist.

  2. I had both outgoing and return flights cancelled with the same booking reference as I booked at the same time. Is compensation due per flight or per booking? Please advise. Thanks.

  3. Our plan from Italy to UK was due to fly at 16:45 but is now delayed till 23:20,
    6hr45mins later.

    They say it’s due to weather, which cleared up very quickly but surely it’s not acceptable to then make us wait nearly 7 hours?

    Can we claim compensation in this case?

    1. Woman using a laptop - small

      You can. And there’s a chance you may get compensation. But it has to be investigated to be sure. If you file a claim with our partners (click on “Claim Compensation”), they will do the investigation.

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