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Your EasyJet Compensation Claim Is Denied. Now What?

You have submitted a claim, and your claim is denied.

It’s very frustrating, especially if you are trying to claim easyJet compensation yourself, by negotiating with the airline. You aren’t even 100% sure whether you are entitled to compensation in the first place. What if you are not even eligible to compensation? Is it even worth the trouble? Yes, it’s totally worth the effort to try. Or at least hand over the case to a flight compensation company, to continue the process on your behalf. But it isn’t the only option.

You can keep fighting for your rights on your own.

Your EasyJet Compensation Claim Is Denied. Now What?

There are several ways you can get flight compensation. 

We’ll talk about three of the best options.

1. Working With a Flight Compensation Company

The easiest option — working with a flight compensation company.

It’s the easiest and least time consuming way. All you need to do is to fill in an online form, provide the flight compensation company with a copy of your passport, boarding pass and sign the claim online. And, mostly, that’s all you need to do. You won’t need to worry about anything else. They will take care of the rest of the process for you. You won’t need to communicate with easyJet anymore. That will be done for you. If there are any additional questions, the flight compensation company representatives will contact you.

The only drawback of this option is that it’s not free. 

But it’s very convenient. 

Our partners offer such a service.

When choosing this option, here is all you will have to do:

Go to
this page

Fill in a claim form

Upload documents*

Sign online

And that’s it — the rest is handled by professionals.

* Your boarding pass and passport or ID copy.

How much does it cost?

It is a paid service, but there are no upfront fees.

With most flight compensation companies, you won’t need to pay anything if it turns out that you aren’t entitled to compensation. If case of success, however, you’ll be charged around 25-45% of the amount of your easyJet flight compensation. The rest is transferred to your bank account.

It takes around 2-3 months until you receive money.

2. Contacting the NEB of the Country Your Flight Is From

As already mentioned, you can also keep fighting for your rights yourself. If you have filed a compensation claim, but received a refusal or no answer at all, try contacting the NEB (National Enforcement Body). It’s the next best option you have, and it’s free. 

Unfortunately, this option is not as easy as the first option. It can be time consuming, too. Usually it takes at least 2 months for NEB to process your request for compensation. The biggest drawback of this option — a positive answer to your request doesn’t guarantee that you are receiving compensation. The airline may still deny the request.

You can find a list of the National Enforcement Bodies here.

The National Enforcement Bodies assist passengers in the event of denied boarding, flight delay or cancellation, as well as enforces the regulation Regulation (EC) 261/2004 and makes sure passengers are treated according to these rules.

3. Taking the Case to Court

The next step is to take your case to court. 

This is the most complex option yet at the same time the most efficient. For the biggest chance of success, submit your claim to the NEB first, and wait for a positive ruling from them. It will help you in your case against easyJet.

Before taking your complaint to court, however, make sure your claim is valid. Review the Regulation EC 261/UK 261 to determine whether you are entitled to compensation or not. Prepare your argument. Only then you can be sure that it’s worth taking your case to court. If you have a verdict from the NEB saying that you are entitled to compensation, submit it with other documents.

Remember, this is not a free service.

Woman at the airport waiting
Photo by Gustavo Fring from Pexels

Extraordinary Circumstances

Not always airlines give the right reasons for denials.

Very often the clients receive very general, very vague explanations. Often this is the airline’s response when they deny the claim:  “The flight was delayed or cancelled due to extraordinary circumstances, and, in this case, compensation is not due.”

The reason behind this is very simple — if the airline pays out compensations to all the affected passengers, it loses money. That’s why airlines try to avoid paying out compensation. It is possible because most passengers aren’t fully informed about their rights. Airlines know it and use it in their favour.

According to the EC 261/2004 and UK 261, airlines are not required to pay out flight compensation when the disruption is caused by extraordinary circumstances. Extraordinary circumstances include but aren’t limited to prohibitive weather, political and civil unrest, air traffic control restrictions, some strikes, and hidden manufacturing defects. That’s right, only hidden manufacturing defects are considered extraordinary circumstances. Hence mostly, when your flight is delayed or cancelled because of technical problems, it is considered airline’s fault.

Also, bad weather isn’t always an “extraordinary circumstance”. Because in some cases weather can be predicted. Take snow, for example. Mostly snow during the winter months is normal, unless the snow is not frequent there. In such cases, the airline is expected to take the appropriate measures to operate the flight on time.

Find out the real reason behind the disruption.

Because it matters.

Featured photo by Monstera from Pexels